Order Process

Step 1: Request for Quotation

Customers may request a quotation by contacting our sales team via email at sales@luminousprinting.com.sg or WhatsApp at 9119 5104.

Kindly provide the following information when submitting your enquiry:

• Select your preferred ready-stock T-shirts(Apparels)  or corporate gifts(Corporate Gifts) from our website catalogue
• Indicate the quantity required for printing
• Attach your artwork and specify the printing method and printing location(if available)
• Inform us of the required completion date or deadline

Our sales specialists will recommend the most suitable printing method and provide you with the most competitive printing package based on your requirements.

Please allow within one working day or less for us to prepare and send your quotation.

You may also can get instant pricing online after selected your item, quantity and printing methods.

Besides, if you have a specific budget requirement, feel free to share it with us. We will do our best to propose a suitable solution that meets your expectations.

Step 2: Order Confirmation

Once you have decided to proceed with the order, kindly confirm us via email or WhatsApp. Our sales representative will then issue an official invoice or official quotation, which will include our bank details for payment.

A 50% deposit payment is required upon order confirmation. For rush orders, full payment (100%) is required prior to production.

We operate on a first-come, first-served basis, so please make your payment and inform us as soon as possible. This allows us to proceed with the order immediately. Stocks might be taken by others at any time.

Step 3: Approval of Design Proposal

Upon receipt of the deposit payment, our design team will prepare and send a design proposal for your review and approval.

Production will commence only after the design has been approved by the customer.

Please note that no amendments can be made after the design proposal has been approved, as the order will proceed to mass production. However, if you contact us immediately after approval, we may check internally if changes are still possible depending on the production status.

Step 4: Order Completion

Once the order is completed, customers may select their preferred delivery or self-collection method. For more details, please refer to our Delivery Information section.

In the event of any shortage or damaged items, customers must notify us within 48 hours upon receiving the order.

For more information, you refer to our  Delivery Information.

Government Institutions

For government institutions or organizations, we accept 30-day e-invoice payments via vendors.gov.sg  or GeBIZ.

If payment terms are required, please consult our management team for approval. Payment terms of up to 30 days are only available for government organizations.

For more terms and conditions of ordering t shirt printing or corporate gift printing, please refer to our  Terms & Conditions.